Service Dispatcher

  • Location
    San Leandro, California
  • Category
    Customer Service
  • Job reference:
  • Job type

This position is responsible for scheduling technicians, resolving customer complaints and issues, and completing needed paperwork

This position will support warehouse duties and forklift certification will be provided

Schedule appointments for repairs, inspections and other jobs as needed, must coordinate with customer time constraints

Coordinate appointments with technicians and sub-contractor

Customer Service, assisting customers with various issues, such as billing, service requests, etc

Complete and/or scan documents as needed

Order and track parts

Work with technicians/sub-contractors to ensure paperwork is completed properly within the designated time

Assist in coordinating technician activities such as scheduling, customer notification and equipment procurement

Receive and Issue material and equipment to technicians

Interfacing with customers on Customer Satisfaction issues

$21-$22 per hour 

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

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