Remote Customer Service Specialist

  • Location
    Jacksonville, Florida
  • Category
    Customer Service
  • Job reference:
  • Job type
    Contract/Temp to Hire

We are working with a healthcare organization to find a Customer Service Representative that will be working 100% remote! As a contract-to-hire position with the intention of becoming a permanent , this is a fantastic opportunity for those with a healthcare background who love the flexibility of working remote!

Job Duties

  • Receive inbound calls and referrals from insurance companies, provider centers, and doctors
  • Make outbound calls with adjusters and physical therapy centers to verify information, as well as scheduling patient appointments
  • Validate new data by reviewing and correcting as needed, as well as purging files to eliminate duplicates
  • Communicate with adjusters regarding updates on patient status
  • Request verification from insurance companies by phone and/or email
  • Qualifications

  • 1+ years of experience in a customer service role, making both inbound and outbound calls
  • Experience in healthcare or healthcare services is required
  • Be able to work independently on a 100% remote basis
  • Must be able to type at a minimum of 35 WPM
  • Strong verbal communication and organizational skills

  • Equal Opportunity Employer/Veterans/Disabled

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