Remote Customer Service Representative

  • Location
    Chicago, Illinois
  • Category
    Customer Service
  • Job reference:
    US_EN_5_849119_2794807
  • Job type
    Contract/Temp to Hire

Remote Customer Service Representative position in Arlington Heights, IL

If you’re seeking an exceptional opportunity to work in a fast-paced industry from the comfort of your home, this Customer Support position can provide you the opportunity to solve unique customer issues for a leading organization. 

Responsibilities:

  • Answer customer questions regarding loan servicing for mortgages
  • Route calls to the correct group based on customer needs
  • Communicate professionally with customers and de-escalating frustrating situations in a kind manner
  • Document detailed call notes in the CRM platform in a detailed manner
  • Ensure optimal customer success and work towards best practices by identifying inefficiencies within  the existing processes
  • Requirements:

  • 1-3 years of Call Center, Customer Service Representative, and/or office clerical experience
  • Banking, payday loan, or high traffic service desk experience is preferred
  • Excellent written & verbal communication skills and the ability to speak with professionalism
  • Need self-starters that can work independently in a fast-paced environment without constant guidance
  • Reliability and consistency in work product is highly sought after
  • Hours:

  • Monday – Friday; 8:30am – 5:00pm
  • Report To:

  • Call Center Manager
  • Length of Assignment:

  • Temp-To-Hire
  • Work Site:

  • Remote / Work-From-Home
  • Compensation:

  • $16.00 Per Hour
  • Compensation increase upon permanency based on performance!
  • Process & Training:

  • 2-4 Weeks of paid training in Lake Zurich, IL 60047 (In-Person & Required)
  • Laptop and equipment provided when Remote / Work-From-Home
  • Background, Drug Screen, and Credit Check Required Upon Offer of Employment

     



    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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