Accounting Principals is working with one of the largest title insurance companies in the nation to fill a contract Customer Service Representative job opportunity. The ideal candidate will perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies.
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
Maintains and creates logs, reports, records, and files.
Investigates, analyzes, coordinates, and tracks complex customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
May do order fulfillment.
Receive orders, reconcile information, track on spreadsheets, and follow up with customers.
Individual is responsible for adhering to First American Corporation's and department's compliance and information security policies, practices, and procedures in the performance of the role.
Calls and issues are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
May assess needs and suggest/promote alternative products and services.
Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures.
Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
Coordinates with other functions/departments as required.
High School diploma or equivalent
This is an entry-level position, but customer service, office/administrative or call center background is helpful.
MUST BE BILNGUAL IN ENGLISH/SPANISH.
Proficiently speak, read, and write in both English and Spanish (required)
Customer service skills.
Computer proficient including Microsoft Office Programs with basic Excel skill level.
Ability to manage high volume of data and information, time management skills, detail oriented.
Estimated Start Date: 10/18/2021
End Date: 12/31/2021
Schedule: 8:30AM – 5:30PM EST | Currently remote then will transition back to working in the office in the next couple of months.
Potential to convert to perm.
400 International Pkwy, Lake Mary, Florida, 32746.
If this role sounds like something you would be interested in applying for please email an updated resume to firstname.lastname@example.org or visit our website and selecting “apply with us” at AccountingPrincipals.com.
Equal Opportunity Employer/Veterans/Disabled.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy.
The Company will consider qualified applicants with arrest and conviction records.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.accountingprincipals.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
Please apply with your CV to: