Customer Service Representative.

New
  • Location
    Lake Mary, Florida
  • Category
    Loan / Mortgage
  • Job reference:
    US_EN_5_849435_2875034
  • Job type
    Contract/Temporary

Accounting Principals is working with one of the largest title insurance companies in the nation to fill a contract Customer Service Representative job opportunity. The ideal candidate will perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies.

 

Responsibilities:

  • Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
  • Verifies contacts and account information.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
  • Maintains and creates logs, reports, records, and files.
  • Investigates, analyzes, coordinates, and tracks complex customer issues and problems.
  • Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
  • May interface with offshore call center to answer questions on process or specialized situations
  • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
  • May do order fulfillment.
  • Receive orders, reconcile information, track on spreadsheets, and follow up with customers.
  • Individual is responsible for adhering to First American Corporation's and department's compliance and information security policies, practices, and procedures in the performance of the role.
  • Calls and issues are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • May assess needs and suggest/promote alternative products and services.
  • Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures.
  • Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
  • Coordinates with other functions/departments as required.
  •  

    Education:        

  • High School diploma or equivalent
  •  

    Experience:

  • This is an entry-level position, but customer service, office/administrative or call center background is helpful.
  •  

    Skills:   

  • MUST BE BILNGUAL IN ENGLISH/SPANISH.
  • Proficiently speak, read, and write in both English and Spanish (required)
  • Customer service skills.
  • Computer proficient including Microsoft Office Programs with basic Excel skill level.
  • Ability to manage high volume of data and information, time management skills, detail oriented.
  •  

    Type:

  • Contract.
  • Estimated Start Date: 10/18/2021
  • End Date: 12/31/2021
  • Schedule: 8:30AM – 5:30PM EST | Currently remote then will transition back to working in the office in the next couple of months.
  • Potential to convert to perm.
  •  

    Location:

  • 400 International Pkwy, Lake Mary, Florida, 32746.
  •  

    Pay:

  • $18/HR.
  •  

    If this role sounds like something you would be interested in applying for please email an updated resume to nicolas.gonzalezladino@accountingprincipals.com or visit our website and selecting “apply with us” at AccountingPrincipals.com.

    Equal Opportunity Employer/Veterans/Disabled.

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy.

    The Company will consider qualified applicants with arrest and conviction records.



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.accountingprincipals.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to:

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