We are actively seeking a skilled Member Services Representative for a client in the greater Sacramento, CA area. In this part-time job role, the MSR acts as the initial contact point for clients and potential clients who contact our company. The MSR is responsible for answering incoming contacts and assisting them in resolving issues and/or questions they may have. This may involve interaction with other departments within the organization or external entities Please thoroughly read the job Duties and Requirements sections below before applying.
Respond to all client inquiries via telephone, email, chat, or fax.
Assist clients and partners with billing questions and issues as needed.
Work with inter and intra-department staff to help resolve issues while working to ensure resolution within prescribed timeframes.
Accurately record client interactions according to department protocols and procedures.
Educate members on companies website and the self-service tools available to them online.
Manage difficult or emotional customer situations, responds promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
Use tact, discretion, and courtesy while interacting with clients, the public, and other encounters in the course of work.
Perform other duties and special projects as assigned.
High School Diploma.
1 year experience working in a call center.
Basic computer skills, including electronic mail, routine databases, word processing, spreadsheet, graphics, etc.
Must be willing to work in a fast-paced, high-volume environment and appreciate a job well done
Maintaining professionalism at all times when interacting with clients and team members alike is an absolute must
Please send your resume directly to Andrew Walsh (preferred) at Andrew.Walsh@accountingprincipals.com if you are interested in the Member Services Representative job in Sacramento, CA or apply directly to this posting. Interviews are currently being held in our Sacramento Office. You can see our other current job openings at www.accountingprincipals.com.