Mortgage Loan Processor

  • Location
    Cleveland, Ohio
  • Category
    Loan / Mortgage
  • Job reference:
    US_EN_5_849156_2827026
  • Job type
    Direct Hire

Mortgage Loan Processor Responsibilities:

  • Performs duties from loans originated from any location throughout the company and/or from various Mortgage Consultants.
  • Provides excellent customer service to borrowers and internal customers.
  • Checks reports and follows up on assigned loans.
  • Ensures timely handling of all loan files.
  • Works within all posted service levels on all loans.
  • Reviews and evaluates documentation for completeness and communicates to customers in a one-on-one basis regarding loan status and any additional required documentation.
  • Works with the loan officer, borrower, and closer to provide updates, address any issues with loan files, and assure a smooth closing.
  • Submits completed loan files for underwriting approval.
  • Uses conversation log or memo sections in the current loan entry program each time a file is accessed or handled to accurately note progress of file.
  • Understands and adheres to mandatory compliance guidelines and attend training as required.
  • Ability to close 20+ loans a month
  • Education and Work Experience

  • Experience with Jumbo, Conventional, FHA, VA, and High Asset Loans
  • High School diploma or GED required.
  • Some secondary education preferred.
  • 3+ Years Mortgage banking experience preferred.
  • Technical/Functional Competencies

  • Proficient in Encompass.
  • Proficient in Microsoft Office
  • Excellent phone etiquette.
  • Ability to multi-task.
  • Ability to work remote.


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