Mortgage Assistant

  • Location
    Deerfield, Illinois
  • Salary
    $ 16 - $ 18
  • Category
    Administrative / Clerical - General
  • Job reference:
  • Job type

Administrative/Customer Service Associate in Mortgage Company

As a Research and Customer Service Associate for the nationwide mortgage client you will evaluate all written correspondence, determines nature of request, and send to appropriate department for response.


  • Review, and evaluate large quantities of written correspondence, including web inquiries, within strict time deadlines.
  • Determine the type of correspondence and assign the correct task, summary code, and completion due date based on a complex set of regulatory and business rules.
  • Provide written acknowledgement letters per regulatory guidelines • Scan all correspondence into the digital archiving system
  • Compile data or documentation to prepare periodic reports
  • Maintain comprehensive knowledge of services, products, and procedures
  • Qualifications:

  • High school diploma or equivalent
  • 1+ years Customer Service or Admin experience
  • Proficient with Microsoft applications
  • Proficient skills in typing, spelling, grammar, sentence structure, and proofreading
  • Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
  • Outstanding customer service skills, including conflict resolution management
  • If you are interested in this Mortgage Assistant role, we want to hear from you! If you are interested in being considered for this role or any other accounting or finance opportunities, please click "apply" below and apply online at

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