Loan Servicing Specialist

  • Location
    Naperville, Illinois
  • Category
    Loan / Mortgage
  • Job reference:
  • Job type
    Contract/Temp to Hire

Company:  Financial Services/Banking

Title: Loan Servicing Specialist

Location: Naperville, IL (on-site) 


We are seeking a Support Specialist for a multifaceted position with our firm! This role will work behind-the-scenes, posting payments, sending statements and running reports, while also working with customers, answering questions, and coordinating with many critical departments. 

If you enjoy coordinating as a team, providing excellent customer service, and working in a role that's diverse and exciting, this position is for you! 


  • Daily servicing new and existing accounts with payment posting, billing inquiries and account adjustments
  • Reviewing new applications for compliance and accuracy
  • Communicating with new and established customers regarding deadlines, updated documentation, payment information, and status updates
  • Coordinating tasks with multiple departments to assist customers and service accounts
  • Running reports for management in Excel and cross-checking between multiple systems and databases for accuracy
  • Responding to customers and assisting with day to day needs through phone or email
  • Process transactions
  • Assist with scanning, filing, and processing paperwork 

    Seeking candidates with..

  • 2+ years' in Customer Service, Banking, or Financial Services Administration 
  • Positive and helpful approach to customers
  • Enjoys coordinating and multi-tasking daily, with moving parts and unique scenarios that make every day different!
  • Comfortable with Excel and other Microsoft products
  • Great communication, energetic in their daily interactions with the Teammates, Customers and Management 

    This role is hiring Contract-to-Perm for an initial probationary period of 6-months or less.  Once permanent:

  • $40,000 annually
  • Multiple health insurance benefit plans
  • Vision and Dental plans
  • 401K with a company sponsored match percentage
  • 4 weeks PTO to start
  • Excellent training programs for all employees 
  • Upbeat, helpful and positive work environment
  • Company dedicated to Service, Excellence, and Teamwork! 
  • So much more.. 

  • Equal Opportunity Employer/Veterans/Disabled

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