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Member Service Assistant

New
  • Location
    Seattle, Washington
  • Salary
    $28.00/Hour
  • Category
    Customer Service
  • Job reference:
    US_EN_5_848760_2831163
  • Job type
    Contract/Temp to Hire

Accounting Principals and Ajilon is seeking a Member Services Assistant with 5 years of experience for a full-time job at a well-established technology company in Seattle, WA. This is an excellent temporary-to-hire position that gives you the ability to work with a company that has a strong emphasis on technology. This position will be remote, but you MUST be local to the Seattle, WA area.

 

Responsibilities:

  • Member-facing representative that oversees and manages multiple household projects and delivers customer delight with each member interaction
  • Responsible for onboarding new members and creating the first magic-moment
  • Accurately assesses the members needs and offers curated recommendations through thorough research and relevant experience
  • Creates a relationship with the member by building rapport and trust
  • Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations
  • Proactively anticipate future needs for the member & create mini-magic moments
  • Assist in professional partner selections, project management and communications
  • Serves as a liaison between members and vendors in managing projects, budgets and logistics
  • Respond appropriately and immediately to member requests and concerns, keeping members informed of the status of their to-do
  • Can de-escalate member
  • Delivers service KPI’s and meets SLAs ; always striving to exceed member expectations
  • Test and use company technology to provide product feedback to drive quality
  • Cross functional communication between multiple departments and key stakeholders
  • Learn and retain a thorough working knowledge of all existing and new products
  • Maintain thorough knowledge of systems so that information can be researched and accurately provided to the customer
  • Qualifications:

  • 5 years of experience in hospitality, personal or professional assistant services, coaching/mentoring or event planning
  • High school diploma or equivalent (required)
  • Post-secondary degree or certificate, preferably in Business Management (preferred)
  • Skills:

  • Strong communication skills: Listening, verbal and written communication
  • Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office +/or GSuite. Experience with Salesforce is a plus
  • Resourceful and creative; strong researching skills
  • Extremely organized & excellent attention to detail
  • Strong time management skills with the ability to manage multiple tasks/details with accuracy and timeliness
  • Remains calm & professional under pressure and with competing priorities
  • Supports colleagues through encouragement, open communication and fosters a “how can I help you?” mentality
  • Enjoys working in a collaborative work environment
  • Has flexibility in their work schedule; willing to work weekends, evenings, and holidays
  • Employment Type: Full-time, Temporary-to-Hire

     

    Compensation:

  • The compensation for this position starts at $28 per hour and is dependent on experience.
  • Work Hours:

  • Fully Remote


  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.accountingprincipals.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Please apply with your CV to: