The Recruiting Admin is an entry-level member of the HR Service Center team, responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, candidates and company vendors for questions, issues, and problems related to HR and the employment cycle. The Recruiting Administrator will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions for a company in the healthcare industry.
Provide excellent customer service. Respond to both phone and online inquiries from employees, candidates, and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer including but not limited to Microsoft Office, applicant tracking systems, and other human resource information systems.
Route/refer calls for advanced support and follow up as required.
Handle requests for administrative tasks and inquiries.
Process transactions by collecting required information or back-up documentation from employee/manager/HR, performing data entry, sending requested documents, etc.
Perform transaction processing in support of HR functions, including data entry, filing, sending correspondence, etc.
Provide help on navigating internal resources on self-service and HR technology tools.
Manage workload efficiently to fulfill commitments in a timely manner.
Liaise between the HR Service Center, Payroll shared services, HR vendors, and other Centers of Expertise, as appropriate
Perform required tasks in accordance with established service level agreements (SLAs)
At least 1 year of HR experience required
Diploma/GED required: Significant and direct experience in a customer service center environment may be considered in lieu of college degree requirement
Must be available and equipped with internet in order to work from home on an as needed bases due to business needs. ie. Inclement Weather
Prior knowledge of HR concepts, terminology, and service center experience preferred
Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
Strong customer service orientation
Strong computer skills and technical capabilities, including but not limited to, Microsoft Office and Lawson HRMS
Must be flexible, work well under pressure, and can readily adapt to change.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
Please apply with your CV to: