Healthcare Customer Service Advocate- Chandler, AZ

  • Location
    Mesa, Arizona
  • Category
    Customer Service
  • Job reference:
    US_EN_5_20648_60621513
  • Job type
    Contract/Temp to Hire

Healthcare Customer Service Advocate- Chandler, AZ
 
As a network of physicians strive to provide affordable care to patients across the East Valley, we are excited to be adding to our team due to company growth! We are seeking a self-motivated, customer service-oriented professional with over 2 years of customer service experience in the healthcare/medical field! You’ll be handling a high volume of calls in a fast-paced environment, while also conducting research and handling confidential patient information. Beginning pay is between $15-16 per hour.  
 
What you’ll do as a healthcare customer service advocate:


  • Respond to incoming calls from patients regarding referrals and prior authorizations
  • Process patient complaints, research issues and provide “one call resolution”
  • Assist patients with website navigation, general website information and troubleshooting
  • Track the status of patient “cases” and conduct outbound follow up/progress calls
  • Data enter and document each call activity, ensuring a high level of accuracy and timeliness

 
What you'll bring to the table:

  • High school diploma or GED required
  • 2+ years of customer service experience in the healthcare/medical field
  • Experience handling a high volume of inbound and outbound calls
  • Excellent customer service and communication skills (over the phone and through email)
  • Ability to maintain patient confidentiality and comply with HIPAA regulations

 
To apply for the healthcare customer service advocate, please send your resume to Sara at sara.albani@accountingprincipals.com for the fastest response! You may also apply online by clicking “apply with us”. For more information, please give Sara a call at 480-644-0500.
 


Please apply with your CV to: Sara Albani -480-6448822

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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