Healthcare Customer Service Advocate- Chandler, AZ

  • Location
    Mesa, Arizona
  • Category
    Customer Service
  • Job reference:
  • Job type
    Contract/Temp to Hire

Healthcare Customer Service Advocate- Chandler, AZ
As a network of physicians strive to provide affordable care to patients across the East Valley, we are excited to be adding to our team due to company growth! We are seeking a self-motivated, customer service-oriented professional with over 2 years of customer service experience in the healthcare/medical field! You’ll be handling a high volume of calls in a fast-paced environment, while also conducting research and handling confidential patient information. Beginning pay is between $15-16 per hour.  
What you’ll do as a healthcare customer service advocate:

  • Respond to incoming calls from patients regarding referrals and prior authorizations
  • Process patient complaints, research issues and provide “one call resolution”
  • Assist patients with website navigation, general website information and troubleshooting
  • Track the status of patient “cases” and conduct outbound follow up/progress calls
  • Data enter and document each call activity, ensuring a high level of accuracy and timeliness

What you'll bring to the table:

  • High school diploma or GED required
  • 2+ years of customer service experience in the healthcare/medical field
  • Experience handling a high volume of inbound and outbound calls
  • Excellent customer service and communication skills (over the phone and through email)
  • Ability to maintain patient confidentiality and comply with HIPAA regulations

To apply for the healthcare customer service advocate, please send your resume to Sara at for the fastest response! You may also apply online by clicking “apply with us”. For more information, please give Sara a call at 480-644-0500.

Please apply with your CV to: Sara Albani -480-6448822

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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