$20 per hour
Manages supplier’s book of business by creating appropriate work orders or issues for both suppliers and customers using USM’s work order system (NAS). Analyzes and assesses supplier compliance and success rate within USM standards and policies by generating reports out of the work order management system. Utilize supplier score card to coach suppliers on how to increase supplier successDevelops and maintains supplier relationships and communications. Ensures USM’s commitment to suppliers and customers are being met.Manages recurring services and their status’ as well as all additional customer requests (leveraged work and on demand services).Any other duties as requested by management.
(HS Diploma, Under/Graduate Degree, etc.)
BA/BS from an accredited college or university or equivalent in education and work experience.
(prior years’ work/related experience)
Minimum 2-3 years’ experience working in a high volume, fast paced customer service role.
Bilingual in Spanish/English (Written and Spoken), preferred.
Technical Qualifications & Skills
Microsoft Excel & Word. Customer Relationship Management (CRM) experience managing facility service, or similar, work orders.
Strong written and oral communication skills.
Strong analytical skills with attention to detail and results oriented work ethic.
Excellent organizational skills with a demonstrated ability to multitask and execute work with competing priorities.
Ability to thrive in a changing environment utilizing critical thinking and problem-solving skills and adjust priorities to meet deadlines for customers and suppliers.
Strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations.
Demonstrates willingness to provide feedback to management on process improvements.
Professional, friendly demeanor with a customer- oriented attitude.
Previous experience working with a work order management system a plus.
Experience in floor care, landscaping/snow removal, building repair and maintenance, or the trades (HVAC, Floor Care, Electrical, Plumbing, and /or Roofing) preferred.
Work hours for this position are subject to change, ample notice will be provided prior to any schedule changes.
Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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