Customer Service Support

  • Location
    Coppell, Texas
  • Category
    Customer Service
  • Job reference:
  • Job type

Hours: 7am to 4pm

Job Description/Scope of Work: Under the direction of the Coppell, TX Service Center manager, the Customer Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals. The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance. Essential Job Functions: The CSC functions include but are not limited to: Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion. Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale). Ability to read architectural drawings or the willingness to learn. Demonstrate basic knowledge of products and pricing. Addressing and taking initiative in following up on customer inquiries. Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution. Collaborate and maintain communications with Sales Representatives on customer-related issues. Maintain statuses on assigned customer open order reports. Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required. Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc. Using computer proficiency to quickly and accurately enter data Adhere to company policies, procedures, and system documentation. Working interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames. Assist with other related duties as assigned or required Job responsibilities: Successfully interact with other service centers and plants. Contribute to continuous improvement activities as needed or assigned. Ensure orders maintain internal schedule to keep pace to be on time to the customer. Work closely with team members to ensure completion of daily tasks. Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety. BASIC QUALIFICATIONS • Minimum high school diploma or equivalent from an accredited institution Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position). PREFERRED QUALIFICATIONS: Any experience in the fenestration industry, ability to read architectural plans. Worked in an environment where they have worked with sub-contractors or contractors on a daily basis. Multiple years working for a fenestration company. Construction-related industry experience. Education Requirements: High School Diploma or Equivalent from an accredited institution

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