Customer Service Representative

  • Location
    Grand Rapids, Michigan
  • Category
    Customer Service
  • Job reference:
  • Job type

We are currently recruiting for a Customer Service Role in Grand Rapids, Mi in this role you will be responsible for providing support to internal and external customers including order entry, phone support and communications about their products! 


  • Order Entry and order acknowledgements done within one company timelines
  • Verify data such as product codes, customer purchase order numbers, payment terms, shipping terms consistent with customer information in customer master files
  • Communication with customers via phone, email and chat sessions providing information relevant to commercial food service products
  • Maintain and file customer orders and returns and credits
  • Qualifications:

  • Customer Service experience (minimum 3 years) preferably in manufacturing organization.
  • Ability to use judgement to resolve problems and make routine recommendations.
  • Oral and written communication skills:  ability to handle large volume customer calls with enthusiasm and professionalism.
  • Understand bills of materials and/or parts lists for production
  • Analytical skills:  able to assist customers in identifying solutions for their food service needs.  Prior experience in food service industry is a plus.
  • Proficient skills in Microsoft Office, EDI, Excel and Word
  • ERP experience preferred
  • If you are interested in this role you can apply here! 

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