Location: Hartford, CT - 225 Asylum St 9th floor, Hartford, CT 06103
Onsite/Remote: Remote until Feb. will go to a 50/50 hybrid. (More to come if anything changes)
Contract to hire
**Must be able to attend training, 8-4:30am**
Reg hours after training: 9am-5:30 (Mon-Fri)
Training hours: 8-4:30
The Customer Service Representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.
WHO WILL LOVE THIS JOB
process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
driver: you always close the loop on communication and activities and customers know they can rely on you to follow up
TOP 3 RESPONSIBILITIES
Receive and respond to service requests and proactively manage preventive maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors within a CRM and shared email box, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements.
Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
Connect with customers and build appropriate rapport to understand needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
Minimum of 1-year customer service experience in a fast-paced industry with independent decision-making responsibilities (ie. Retail, fast food, office coordination, etc.)
Working knowledge of Microsoft Office products including Word, Outlook, and Excel (including ability to filter data).
High attention to detail (ability to follow processes) and careful attention to quality of work (understanding of when to escalate). Sense of urgency – able to operate in fast-paced, changing environment while moving multiple priorities forward.
Experience with facilities maintenance is a plus.
Phone skills a plus
Strong emotional intelligence
Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.
Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.accountingprincipals.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
Please apply with your CV to: