Customer Care Support Specialist (Remote)

  • Location
    Cincinnati, Ohio
  • Category
    Customer Service
  • Job reference:
    US_EN_5_849153_2761651
  • Job type
    Contract/Temp to Hire

Customer Care Support Specialist


The Customer Care Support Specialist will take inbound and make outbound calls for our client for a variety of customer and partner related issues.  In addition, the Support Specialist will be responsible for maintaining daily reporting and identifying trends.

 

This position is temp to hire and allows you to work remotely.

 

Job Responsibilities  

  • Helpfully and patiently handle Customer’s issues.
  • Consistently meet performance quotas; explain product features and services.
  • Enhance organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Use established script to respond to customer inquiries and to verify account holder identity.
  • Maintain call center database by entering information accurately.
  • Keep equipment operational by following established procedures; reporting malfunctions.
  • Initiate outbound & internal calls as directed needed to improve departmental and product growth. 
  • Accountable for multi-tasking, as well as answer phone calls from the queue when needed
  • Report on any negative trends identified when speaking to Customer’s or partners.
  •  

    Job Requirements 

  • High School Diploma required; some completed college coursework preferred.
  • Strong customer service skills.
  • Strong verbal communication skills, presentation skills, and a high level of comfort in presenting products and concepts via telephone
  • Strong organizational and time-management skills, attention to detail, and the ability to perform multiple tasks simultaneously
  • Highly energetic, enthusiastic, hands-on self-starter with excellent communication skills, great problem-solving skills, and proven project management skills
  • 1-year related experience in Customer service experience
  • Proficient in desktop applications, specifically Microsoft Office products
  • Must be able to work overtime and flexible hours as required and work a schedule which may have early morning, evening, weekend and/or holiday hours
  • The qualified candidate must be able to handle escalated customer concerns or issues in a professional manner.
  • Have a positive outlook with the desire and ability to embrace change without challenge. Candidate must also be a team player who is willing to work extra hours and take on additional responsibilities.
  • Performs miscellaneous job-related duties as assigned
  •  

    If you are interested in learning more about this opportunity, please apply now or go to www.accountingprincipals.com.

    Please apply with your CV to:

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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