Customer Care Support Specialist
The Customer Care Support Specialist will take inbound and make outbound calls for our client for a variety of customer and partner related issues. In addition, the Support Specialist will be responsible for maintaining daily reporting and identifying trends.
This position is temp to hire and allows you to work remotely.
Helpfully and patiently handle Customer’s issues.
Consistently meet performance quotas; explain product features and services.
Enhance organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Use established script to respond to customer inquiries and to verify account holder identity.
Maintain call center database by entering information accurately.
Keep equipment operational by following established procedures; reporting malfunctions.
Initiate outbound & internal calls as directed needed to improve departmental and product growth.
Accountable for multi-tasking, as well as answer phone calls from the queue when needed
Report on any negative trends identified when speaking to Customer’s or partners.
High School Diploma required; some completed college coursework preferred.
Strong customer service skills.
Strong verbal communication skills, presentation skills, and a high level of comfort in presenting products and concepts via telephone
Strong organizational and time-management skills, attention to detail, and the ability to perform multiple tasks simultaneously
Highly energetic, enthusiastic, hands-on self-starter with excellent communication skills, great problem-solving skills, and proven project management skills
1-year related experience in Customer service experience
Proficient in desktop applications, specifically Microsoft Office products
Must be able to work overtime and flexible hours as required and work a schedule which may have early morning, evening, weekend and/or holiday hours
The qualified candidate must be able to handle escalated customer concerns or issues in a professional manner.
Have a positive outlook with the desire and ability to embrace change without challenge. Candidate must also be a team player who is willing to work extra hours and take on additional responsibilities.
Performs miscellaneous job-related duties as assigned
If you are interested in learning more about this opportunity, please apply now or go to www.accountingprincipals.com.
Please apply with your CV to: