Collections Specialist

  • Location
    Dallas, Texas
  • Category
    Accounting & Finance
  • Job reference:
    US_EN_5_849435_2866606
  • Job type
    Contract/Temporary

Key Responsibilities

  • The responsibilities of the Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented accounts receivable department
  • Set up new accounts
  • Establish credit limits on new and existing customer accounts
  • Review and approve adjustments to accounts
  • Posts customer payments by recording cash, checks, and credit card transactions.
  • Audit delinquent accounts considered to be uncollectable; ensure maximum efforts have been taken before assigning bad credit status to account
  • Verifies validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
  • Resolves invalid or unauthorized deductions by following pending deductions procedures
  • Provide customer service regarding collection issues, process and review account adjustments, resolve customer discrepancies and short payments
  • Responsible for monitoring and maintaining accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Accountable for reducing delinquency for accounts
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis
  • Establish and maintain effective and cooperative working relationships with customers and sales
  • Protects organization's value by keeping information confidential
  • All other duties as assigned
  •  

     

    Essential Functions

  • Weekly and/or monthly reporting to direct manager
  • Processing credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Manage customers on the aging, 90 day and no call log report
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  •  

    Required Skills

  • 3-5 years High Volume B2B Collections experience
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented, Analyze Information
  • Experience with Microsoft Office
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities


  • Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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