We are hiring a Collections Representative for a national financial services firm located in San Diego, CA. Candidates must have at least 3 years of high volume business to consumer collections experience in a fast-paced dialer environment. Experience in Real Estate Secured portfolios strongly preferred.
- Contact borrowers on delinquent real estate loans and lines of credit using a dialer platform. Effectively utilized listening, probing and negotiations skills to obtain the reason for default, identify customer needs and offer alternative solutions to resolve the delinquency.
- Utilize skip tracing skills and tools to locate contact information for customers, including research and analysis of account activity, statements and origination documents.
- Verify, update and maintain customer demographics, including home address and telephone numbers, business address and telephone number, cellular telephone numbers and other contact numbers.
- Accurately document all collection activity.
- Promptly follow up on customer inquiries and receive prompt follow-up when promises to pay are broken or in-depth collection activity is required to effect collection.
- Actively participate in Supervisor led coaching sessions and development planning, including the successful execution of feedback and action plans.
- Strive to reach individual, department and company performance goal and objectives.
- 3-5 years of extensive collections experience, including working in a fast-paced dialer environment.
- Experience preferably in Real Estate Secured portfolios.
- Auto-dialing and skip tracing experience required.
- Strong negotiations, problem solving, analytical and oral and written communication skills are required. Experience in Microsoft Word, Excel, Internet Explorer and Noble dialer web based application, along with knowledge of GSE and FHA collections.
- Knowledge of FDCPA, TCPA and state/federal regulations, along with knowledge of departmental policies and procedures.
If you are interested in this Collections Specialist opportunity and meet the qualifications, send your resume directly to email@example.com or apply to this posting today!
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