Collection Specialist

  • Location
    Raleigh, North Carolina
  • Category
    Collections
  • Job reference:
    US_EN_5_844855_2795514
  • Job type
    Contract/Temp to Hire

One of our clients in Raleigh has an immediate opening for a collector!

Job Summary:

Perform collection activity for the Commercial Accounts assigned. Works effectively with the branch manager and branch personnel by providing them status of collections. Provide excellent customer service to both internal and external clients.

 

Essential Functions:

• Analyze and reconcile Commercial accounts monthly and resolve any outstanding issues

• Manage and execute commercial accounts collection process as approved by management including making phone calls or mailing letters

• Escalate unresolved issues to team lead or collections manager as needed

• Reports monthly to collections manager outstanding collection accounts and issues

• Maintain detailed customer information on delinquent accounts including contact information

• Meet or exceed objectives and collection goals

• Analyze and maintain unapplied cash and credit balances with cash applications

• Conduct customer research for unresolved accounts

• Ability to excel in fast paced environment

 

 

Additional Responsibilities:

• Conform in all respects with applicable federal, state and local laws, regulations, ordinances

• Follow company polices, procedures and directives from supervisors/managers

• Perform other duties and responsibilities as required or requested by management.

 



Equal Opportunity Employer/Veterans/Disabled

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