Ensure the accuracy and reliability of the data in Customer Information System (CIS) through accurate data entry of customer name and address records, corporate hierarchy relationships, and customer-specific data elements and attributes. The objective is to create an authoritative and standardized source of data to support all aspects of the Order to Cash business process – sales, account setup, credit, pricing, order entry, invoicing, dispute management, collections, and cash application.
New account setup, including customer name and address records, associating name and address records to build corporate hierarchy relationships and entering the various data elements and attributes required to support transaction processing.
Account maintenance to add, change, delete or re-associate customer name and address records or to add, change or delete customer data elements and attributes.
Research corporate hierarchy relationships to support mergers, acquisitions and divestitures and make the necessary changes to the hierarchy structures.
Research and analyze the impact of adds, changes, deletes and hierarchy changes on transaction processing for credit terms, pricing, order capture, invoicing, collections and cash application.
Process change requests for collections to ensure proper grouping of accounts and locations for collection-related grouping associations and collections strategies.
Research and process returned mail to correct invalid name and address records in order to re-invoice customers.
Audit and analyze system outputs to ensure transition processing accuracy.
Other duties as assigned, including create of reporting and root cause analysis.
Prompt daily attendance at assigned work location.
Experience working with customer master file systems is preferred.
Experience tracking and updating company hierarchies changes due to mergers, acquisitions, and divestures is preferred.
Experience in one or more business processes that support the order to cash cycle is preferred.
Freight LTL, Transportation, Logistics, and Supply Chain industry experience preferred.
Demonstrated ability to follow up, multi task, and prioritize
Highly organized and detail oriented.
Ability to work independently and as a team.
Strong Written and verbal communication skills.
Strong knowledge of Microsoft Office 365 Skills
Strong Excel skills, intermediate to advanced, preferred
Experience with AS400 (mainframe), GetPaid and Internet Search Skills
Bachelor’s Degree and/or experience
Equal Opportunity Employer/Veterans/Disabled
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