Chargeback & Deduction Analyst

  • Location
    Santa Fe Springs, California
  • Salary
  • Category
    Accounting & Finance
  • Job reference:
  • Job type
    Contract/Temp to Hire


  • Research short paid invoices and deductions by reviewing aging and reconciliation of outstanding invoices.
  • Create billing invoices for approved overages into the ERP and/or EDI software systems while ensuring that all proper discounts and special pricing have been correctly applied.
  • Ability to work on many different e-commerce platforms (Amazon, Shopify)
  • Reconciles ACH payments (Shopify, Paypal, Amazon) and inputs invoice numbers, order numbers, and amounts for applicable accounts.
  • Relays all vendor guideline requirements to the appropriate department such as Marketing, Accounting, Shipping/Freight and Upper Management prior to order fulfillment.
  • Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.
  • Researches chargebacks and builds accurate dispute cases to recover funds in accordance to vendor guidelines. Receives and documents customer returns, damaged products, expired products and miss-shipped products.
  • Maintains confidentiality of all customer and company accounts and its relevant information.
  • Performs any other duties as may be assigned by the Manager

  • Equal Opportunity Employer/Veterans/Disabled

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