Research short paid invoices and deductions by reviewing aging and reconciliation of outstanding invoices.
Create billing invoices for approved overages into the ERP and/or EDI software systems while ensuring that all proper discounts and special pricing have been correctly applied.
Ability to work on many different e-commerce platforms (Amazon, Shopify)
Reconciles ACH payments (Shopify, Paypal, Amazon) and inputs invoice numbers, order numbers, and amounts for applicable accounts.
Relays all vendor guideline requirements to the appropriate department such as Marketing, Accounting, Shipping/Freight and Upper Management prior to order fulfillment.
Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.
Researches chargebacks and builds accurate dispute cases to recover funds in accordance to vendor guidelines. Receives and documents customer returns, damaged products, expired products and miss-shipped products.
Maintains confidentiality of all customer and company accounts and its relevant information.
Performs any other duties as may be assigned by the Manager
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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