Card Claims Services

  • Location
    San Francisco, California
  • Category
    Banking / Finance / Insurance - General
  • Job reference:
    US_EN_5_849435_1390244
  • Job type
    Contract/Temporary

CARD CLAIMS SPECIALIST

Accounting Principals is hiring a Debit Card Claims Specialist for our client based in San Francisco. This a contract role to performed onsite at the client’s location.  If you’re seeking an opportunity that provides freedom for professional growth and empowers you to take charge of your career, then keep reading!

Nature of the role: Providing exceptional service!  You will provide exceptional customer service while advocating for our clients and identifying effective win-win solutions that favor the client with minimal loss to the Bank. 

Some Essential Responsibilities Include:

  • Prepare and post card claims; monitor and update claims with merchant responses, debiting clients for valid claims, and identifying fraud trends.
  • Process ATM and Visa Debit card disputes and fraud claims while ensuring compliance with Regulation E and Visa or PIN Network requirements. 
  • Handle high volume of verbal and written service requests.
  • Process and reconcile customer disputes, post and maintain documentation of debit card chargebacks.
  • Complete required trainings and certifications.
  • Minimum Qualifications

  • A minimum of 3 years of banking experience (Visa, Star, and Accel/Chargeback)
  • Bachelor's degree.
  • Familiarity with banking/financial services regulatory compliance.
  • Proficiency with MS Office Word, Excel and PowerPoint.
  • Demonstrated track record of delivering superior customer service to internal and external clients.
  • Experience handling confidential information and has the judgement to escalate issues when appropriate.
  • Possess excellent verbal and written communication skills.
  • Strong attention to detail and risk management skills.
  • Preferred Qualifications

  • Relevant ATM or Card Services Operations experience.
  • Knowledgeable of FED procedures and guidelines, and a basic understanding of the in-clearing process.
  • Project management experience
  • Duration and Pay

    This is 5-month contract position with possible extension based on performance and business needs.  The pay for this hourly position is $25.36 - $32.61.

    Accounting Principals (a brand under The Adecco Group, NA) offers one of the most comprehensive benefits package in the industry to contract workers. 

    Apply now or send your resume to judy.williams@accountingprincipals.com for immediate consideration!

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.accountingprincipals.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

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