Call Center Representative III

  • Location
    Portland, Oregon
  • Category
    Customer Service
  • Job reference:
  • Job type

The main function of a call center/customer service specialist is assisting our dealer network and parts distribution centers (PDCs) with all parts order issues. We are a customer service and support call center focused on parts ordering and delivery. We work diligently with our parts suppliers to ensure timely shipment to the ordering dealer and/or PDC locations. We strive for excellence in customer service and follow-up to provide the following order information to our customers: shipment tracking information, status reporting, order cancellation assistance, etc.

Job Responsibilities:
• Resolve customer inquiries for part and order status using case management tool and SAP
• Work internally with cross functional partners to ensure accurate communication on customer orders
• Timely communication on dealer cases (Case management tool)
• Ensure timely processing of order exceptions and investigations
• Build rapport with the dealer network and internal partners through professional and standardize communication
• Support internal partner needs regarding inquiries relating to order status
• As a customer service role, professionalism and adherence to the standard process is required to ensure customer experience is maintained

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability investigate and determine solutions to complex issues
• Demonstrated ability to work in a fast paced, team oriented environment with a focus on customer service and satisfaction required
• Strong experience with computer applications, such as MS Outlook or data entry software

• High school diploma or GED required, Associates degree or bachelor’s degree preferred
• 0-2 years customer service related experience required.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records

Please apply with your CV to:

The Adecco Group North America family of brands has been named a 2019–2020 Great Place to Work®.

You apply with us. We partner with you.

  • Resume Help

    We’ll make sure your resume features the skills, keywords and personality it needs to stand out.

  • Interview Prep

    Let us tell you about the company and the hiring manager, and ask you some practice questions.

  • Career coaching

    We’ll help you continually develop your skills and keep your career moving in the right direction.

  • Great benefits

    Health, dental, 401k, work-life balance. You stay focused on your job. We've got you covered.

Similar Jobs
Not the right job?

We'll help you find a better fit. Send your resume now.