Agency Compliance Specialist
We are currently recruiting for an Agency Compliance Specialist. This position is responsible for resolving the most escalated customer-initiated issues. We are looking for people with a keen passion for delivering exceptional customer service experiences, a desire to make an impact, and a commitment to their work.
This is a Temporary assignment lasting 3-6 months. Pay will range between $19 and $24 per hour depending on experience and education.
Provide Accurate and comprehensive written analysis and responses to customer complaints that have been filed with a state or federal regulator within appropriate time frames.
Investigate and respond to written formal complaints for banks
Complaints have already gone through tier 3 of customer service
Investigation and document steps taken to fix issue within a timeframe
NO phones NO customer Service – ONLY responding to the regulatory complaints made not customers
Ensure all customer escalations are managed to exceptional standards
Advocate and be the voice of the customer
Share information and knowledge with other team members to recognize and reduce the number of incidents
Capture all pertinent customer contact information accurately and concisely
Minimum of 4 years of regulatory, compliance, legal, audit, risk management and other relevant experience.
Two years of experience with responding to written regulatory complaints
Escalation experience is a MUST have
Exceptional written skills with the ability to communicate with all levels of management
Detail oriented and strong listening and analytical skills
Excellent organizational skills
Intermediate knowledge/expertise with PC Hardware and software (Word, Excel, Access and PowerPoint)
If you are interested in learning more about this opportunity, please apply now or apply at www.accountingprincipals.com.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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