• Location
    Eagan, Minnesota
  • Category
    Accountant - Financial
  • Job reference:
  • Job type

Digital Invoice Specialist – Digital Invoice Management

The Digital Invoice Management department is responsible for interacting with our external and internal customers to ensure invoices are delivered as requested. This department’s responsibility includes onboarding customers to interface with their ERP system, posting invoices via a third-party internet platform, overseeing EDI (Electronic Data Interchange), and resolving billing issues.

The position of Digital Invoice Specialist provides service and support to corporate and non-corporate customer accounts for Ecolab’s Global Business Services. Specialists will serve as a liaison between the Divisions and our customers to ensure billing issues are researched and resolved in a timely manner. Specialists are expected to deliver exceptional customer service by executing customer requirements, ensuring service is rendered, updating work order statuses and timely billing.

Main Responsibilities
• Provide support for all accounts within the designated individual and team portfolio
• Transfer information from invoices into internet platforms
• Keep detailed logs of problem invoices. Partner with internal departments and customer contacts to investigate and resolve invoice posting issues
• Resolve EDI rejections – electronic transmission of invoices that failed
• Manage the setup and maintenance of Summary Billing
• Initiate problem solving and corrective action when billing issues arise
• Assume responsibility for new accounts and create detailed process documentation
• Provide backup support to peer accounts for planned and unplanned coverage
• Ability to multi-task and operate multiple ERP systems including AS400 and various versions of SAP
• Work closely with credit to troubleshoot concerns related to invoice aging
• Be an independent worker but also interface well with a team
• Create spreadsheets as needed to track invoice information
• Monitor work orders (WO) from initiation to completion within various work order platforms
• Accurately manage WOs for Ecolab’s Pest Division including; status updates, work order follow-up and invoicing
• Prepare open work order reports and customer statements
• Prepare desk top procedures for accounts in assigned portfolio
• Support testing and projects as needed
• Daily exporting and importing of information
• Handle incoming email or phone call request from both internal and external customers
• Must be detail oriented and able to work under tight deadlines with a sense of urgency

Basic Qualifications
• High School Diploma or equivalent
• 1 year of professional work experience
• No immigration sponsorship available for this role
• Intermediate to advanced Microsoft Excel Skills (especially functions) V-Lookups, Concatenate, Text to Column, csv file formats
• Proficient Microsoft Office Suite Excel, Word Outlook

Preferred Qualifications
• Bachelor’s degree completed or in progress in finance, accounting, business or a related field
• 1 year of experience in credit, finance/accounting or related field
• Experience in SAP and/or AS400
• Experience manipulating data sets and data mergers
• Previous analytical experience with high aptitude for research, analysis, and problem solving skills
• Strong organizational and time management skills with ability to manage multiple priorities and meet deadlines
• Proven ability to communicate professionally with customers; both verbal and written
• Must be able to work in a team environment, anticipate needs and meet customer expectations
• Proficient typing skills with a high level of accuracy

Equal Opportunity Employer/Veterans/Disabled

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