What is a billing coordinator?

Billing coordinators work in the accounts payable department of a company, where they oversee the entire billing process. This includes invoicing customers and clients, tracking and collecting payments, and ensuring that all invoices are error-free and paid in full.

A billing coordinator job description may look slightly different depending on the industry. This role is found in a wide range of businesses, from physicians offices and hospitals to enterprise companies, startups, and law firms. In a smaller company, the billing coordinator may be the sole person running the accounts payable department. In larger companies, a billing coordinator may be a supervisory role.

Generally, a billing coordinator salary range is dependent on the industry and the level of responsibility.

How is this role monitored?

Billing coordinators are an essential part of protecting a company’s revenue. They are responsible for ensuring that accounts are accurate and that profits are consistent. In some cases, they may advise other departments on finances, so they must be able to keep pristine records. In other cases, they’re client-facing, which means they have to be able to negotiate with frustrated clients and maintain a positive attitude.

Billing coordinators generally work in an office environment, where they’re full-time, salaried employees. In smaller companies, they may directly report to the chief financial officer (CFO) or chief accounting officer (CAO). In larger companies, they may report to an accounting manager or controller.

Billing coordinator skills

  • Strong mathematics and administrative skills
  • Strong customer service skills
  • Problem-solving skills
  • Industry-specific knowledge, such as HIPAA regulations
  • Integrity and trustworthiness

Qualifications

  • High school diploma or equivalent
  • Industry-specific certification, training, or work-experience
  • Associate or bachelor’s degree in business administration, accounting, or a similar field preferred
  • Industry-specific certification, training, or work-experience

Billing coordinator salary

How much do billing coordinators make? The mean billing coordinator salary in the U.S. is $40,620 per year, but it varies depending on the industry. Those who work in energy and electricity stand to make the most, with a mean annual wage of more than $52,000 per year. Those who work in physicians’ offices are on the lower end in terms of pay, with a mean annual wage of less than $40,000 per year. The top 10% of billing coordinators make more than $57,300 per year.

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Billing coordinator job duties

Billing coordinators often have complex jobs where they must use industry-specific knowledge to solve complex problems. The duties and responsibilities of a billing coordinator include:

  • Accurately invoicing clients and customers for products and services
  • Collecting timely payment or developing payment solutions for clients facing financial hardship
  • Finding and correcting payment inconsistencies and errors in financial statements
  • Updating and maintaining billing records and accounts, including customer payment history and upcoming payments
  • Translating industry-specific knowledge, such as medical codes

Billing coordinator interview questions

During the hiring process, hopeful billing coordinators must prove that they’re personable, trustworthy, and pay close attention to detail. You may be asked the following interview questions:

  1. Can you tell us about your past experience working with spreadsheets and databases?
  2. What would you do if a client couldn’t pay their bill?
  3. Have you ever experienced a difficult customer service interaction, and how did you handle the situation?
  4. What do you think is the most challenging part of being a billing coordinator?
  5. How do you reduce errors in your workflow and stay organized amidst numerous tasks?
  6. Can you talk about a time you went above and beyond for a client?
  7. Are you comfortable handling confidential information?

How to become a billing coordinator

Some billing coordinators may only need to have a high school diploma and work experience to move forward in their careers. Other roles require more specific billing coordinator education, like an associate or bachelor’s degree in accounting, business administration, or a related field.

Beyond that, billing coordinators can obtain industry-specific certifications. For example, those working in healthcare may obtain a Certified Professional Biller (CPB) credential from the AAPC.

Similar positions

  • Account manager
  • Billing specialist
  • Accountant
  • Medical coder
  • Customer service specialist

Career advancement

  • Accounting supervisor
  • Financial controller
  • Vice president of finance

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